Refund policy

RETURNS

Our return rates are remarkably low, and we're proud of the quality of the products we offer. That said, we know there may be times when you need to send something back and we're more than happy to accept returns and exchanges on unused or damaged items within 30 days.

CAN I RETURN MY ORDER?

We're happy to accept returns on unused or defective products within 30 days of the date you received your order. Items can only be returned if they're unopened and unused, or if they're defective. We reserve the right to decline an exchange or refund if items don't arrive in the condition described.

HOW DO I MAKE A RETURN?

To start a return, please contact us first by email at support@ponderlings.com or through our contact form. We need to hear from you within 30 days of receiving your order for it to qualify for a return or refund. We'll then send you our return shipping address, and your package will be inspected once it arrives to confirm it qualifies. All products must be sent back unopened, in their original packaging and condition — unless the item is defective — or we won't be able to issue a return.

DO I HAVE TO PAY FOR RETURN SHIPPING?

Yes — return shipping costs are your responsibility. Exchange items will be shipped back to you at no additional cost. We can't be held responsible for return packages that get lost in transit, so we strongly recommend sending all returns and exchanges to our facility with tracked and/or insured shipping. Please keep your proof of postage and hold on to your tracking number for reference.

WHEN WILL I GET MY REFUND?

Once your return has been approved, we'll issue a refund to your original payment method. You'll receive an email confirming the refund, and the funds should be back in your account within 8 business days, depending on your bank's processing times. If you still don't see the refund after that, please email us and we'll look into it.

QUESTIONS?

We're happy to help at support@ponderlings.com